COVID-19 Update


COVID-19 Update

For more information and frequently asked questions on how to keep you and your pet safe please visit the AVMA website: https://www.avma.org/resources-tools/animal-health-and-welfare/covid-19

June 16th, 2020

Effective as of Tuesday, June 16, 2020:

We are so excited to announce that you can now join your pet inside for their doctors appointments if you choose! We are still offering curbside service for those who would prefer to wait in their car during their pet’s appointment. Please continue to give us a call when you arrive. We will get you checked in from your car and then have a technician bring you inside to your exam room when it is available.

We do ask that for your appointment:

  • You only have a maximum of 2 people at the appointment.

  • Please bring a mask with you! Masks are REQUIRED to be worn inside the building.

  • For the safety of our staff, if you have experienced any cold or flu-like symptoms in the last 14 days or have had close contact with or cared for someone diagnosed with COVID-19 within the last 14 days to please let us know and we will provide curbside service.

Medication and Food Pick Ups:

  • Please give us a call ahead of time for all food and medication pickups so we have time to prepare and get your items ready for pick up. If at all possible, we do ask that you allow at least 24 hours for us to process and fill all prescription requests. When you arrive, please call us and we will bring your products to your car or place them outside in our contactless pickup area.  We can either provide a car check-out service or you can pay over the phone at the time the medication or food is requested. We want to make this process as quick and easy for you as possible.

We truly appreciate your continued support and patience during this time! We will continue to announce any additional changes or updates. Stay tuned and stay healthy!

Sincerely,

Pleasant Valley Veterinary Clinic Doctors & Staff

May 1st, 2020

Dear Pleasant Valley Vet Pet Parents,

Exciting news! Next week starting May 4 we are returning to normal business hours: Mon-Fri 7:30 am-5:30 pm Sat 7:30 am-12 pm.

We are still doing a modified COVID protocol, which is as follows:

When you arrive, call 225-2600 and stay in your car. We will come to get your pet from the car and conduct the appointment via phone with you. All cats should be in a carrier when possible.

Pet Exams, Vaccines, and Boosters:

Is it time for your pet’s annual exam? Give us a call to schedule your appointments. If you are on our waitlist expect a call in the next few days.

Medication and Food Pick-Ups:

Please call ahead for food and medication pickups to allow time to prepare for pick up. Please allow 24 hours for us to process and fill all prescription requests. We are currently doing contact-less pickup! After your request has been filled we will call to let you know, get payment over the phone and schedule a pick-up time. When it is your scheduled pick up time your items will be available on the pick-up shelf in front of the building.

Boarding and Grooming:

Boarding is NOW OPEN in our brand new Luxury suites!! Call to make your pet’s appointment to stay with us.

Bath appointments are available and filling up fast! Please call to reserve your pet’s spa day.

Thank you, everyone, for your continued support during this time.

Stay healthy friends!  
 

April 6th, 2020

We have updated our hours to the following, effective immediately:

Mon-Sat    8:00 AM - 4:00 PM

Sun           CLOSED

March 23rd, 2020

Dear Pleasant Valley Vet Pet Parents,

As we continue to watch this pandemic unfold, PVVC doctors and staff remain committed to staying open to provide care and veterinary services for your pets.

We have changed our clinic hours to continue to provide safe care for your pets and for our staff.  Our hours are now 7 days a week from 8 am - 4 pm.

Please call ahead for any appointments and food and medication pick up.

 

March 17th, 2020

Dear Pleasant Valley Vet Pet Parents,

As we continue to watch this pandemic unfold, PVVC doctors and staff remain committed to staying open to provide care and veterinary services for your pets. With this in mind, we have decided to implement additional protocols to limit human-to-human interaction at this time. Our goal is to maintain a healthy and safe environment for our employees, clients, and their pets. 

Effective as of Tuesday, March 17, 2020:

We are asking that all clients remain in their car when they arrive at our clinic. Please give us a call at our clinic number when you arrive. DO NOT ENTER THE CLINIC UNLESS SPECIFICALLY INSTRUCTED TO DO SO BY ONE OF OUR TEAM MEMBERS. This protocol will be very similar to how we were operating during our clinic renovations a few months ago. Please reference additional details for how we are operating below:

Pet Exams, Vaccines, and Boosters:

  • Please call ahead and schedule an appointment time for these veterinary services.  When you arrive for your pet‘s appointment, please give us a call so one of our team members can check you in while you wait comfortably in your vehicle.
  • We will be offering phone consultations and telemedicine for established patients on a select basis please call to schedule or for additional information.

Medication and Food Pick-Ups:

  • Please give us a call ahead of time for all food and medication pickups so we have time to prep and get your items ready for pick up. If at all possible, we do ask that you allow at least 24 hours for us to process and fill all prescription requests. When you arrive, please call us and we will bring your products to your car.  We can either provide a car check-out service or you can pay over the phone at the time the medication or food is requested. We want to make this process as quick and easy for you as possible.

If your pet is on a Hill’s diet, for your convenience, we are able to have the food shipped to your house for no additional charge.  Please give us a call and we can help get that service set up for you.

If there is any other food and/or medication that you would like conveniently delivered to your home instead of picking it up at our office, please visit our online pharmacy located on our website: http://pleasantvalleyvetclinic.com/

We truly appreciate your continued support and patience during this time! We will continue to announce any additional changes or updates. Stay tuned and stay healthy!

Sincerely,

Pleasant Valley Veterinary Clinic Doctors & Staff

 

March 16th, 2020

Dear Pleasant Valley Vet Pet Parents, 

As we prepare for a new week working through this pandemic of the coronavirus, we wanted to provide a measure of reassurance to our clients as to what our office is doing to help contain the spread of this virus.  We look forward to seeing you and your pets at their upcoming appointment(s), and will continue to provide the same level of care that we always have.

PVVC is committed to helping stop the spread of Coronavirus by reducing the amount of human-to-human interaction in our building.

What we are doing:

  • We will continue our strict policies on the disinfection of our clinic and follow all guidelines set by the CDC, local and national government.  
  • We will be offering phone consultations and tele-medicine for established patients on a select basis please call to schedule or for more information.

What you can do to help us:

If you are sick and/or have a fever please DO NOT enter our facility.  Please call and we can try to accommodate you the best we can.

Pet Exams, Vaccines, and Boosters:

For now, we are continuing all veterinary services, but please call ahead to schedule an appointment time for these services so we can help limit the amount of human-to-human interaction.  

Medication and Food Pick-Ups:

Please give us a call ahead of time for ALL food and medication pickups so we have time to prepare and get your items ready for pick up. Payment can be made over the phone to expedite your check out process.  Call us when you arrive in our parking lot and we will bring your products to your car.  

If your pet is on a Hill’s diet, for your convenience, we are able to have the food shipped to your house for no additional charge.  Please give us a call and we can help get that service set up for you.

If there is any other food and/or medication that you would like conveniently delivered to your home instead of picking it up at our office, please visit our online pharmacy located on our website: http://pleasantvalleyvetclinic.com/  

We truly appreciate your patience and understanding during this process. Rest assured all of these changes are being made for one reason, to continue to remain open and serve you and your pets.

Please stay tuned for any changes, but for now, we are open for our normal business hours.

Monday through Friday from 7:30 am to 5:30 pm

Saturdays: 7:30 am to 12:00 pm

Sincerely,

Pleasant Valley Veterinary Clinic Doctors and Staff

Pleasant Valley Veterinary Clinic

3712 Woodland Heights Rd

Little Rock, AR 72212


For general information, questions, appointment requests, call us at:

(501) 225-2600 Fax: (501) 217-3878 Email Us: pleasantvalleyvets@gmail.com



Hours

Monday 7:30am - 5:30pm

Tuesday 7:30am - 5:30pm

Wednesday 7:30am - 5:30pm

Thursday 7:30am - 5:30pm

Friday 7:30am - 5:30pm

Saturday 7:30am - 12:00pm

Sunday Closed